Responsible

• Work with the relevant operation teams and front offices on retrieval of all required account information, bank documents, transaction records and statements.
• Prepare draft reply / cover letter for responding to regulators / originators.
• Answer phone enquiries from regulators / originators about the progress / status of the respective cases.
• Update customers’ account status and perform system maintenance in banking system.
• Provide clerical support in account enquiry area, such as registration, filing and photocopying, etc

Experience Requirements:

• HKCEE / HKDSE or above.
• Ability to communicate effectively, both verbally and in written form, with all levels of internal / external contacts and build effective working relationships with them.
• Self-motivated, ability to work both independently and in a collaborative environment.
• Positive attitude, enthusiasm, professionalism and attention to detail needed.
• Good command of written and spoken English & Chinese.
• Proficient computer knowledge in MS Office (Word & Excel)