Jobs Description:

• Provide technical support consultation on hardware, software & networking maintenance services to Multinational Corporation customers.
• Act as first/second level support team member to our corporate customers; escalate to second/third level expert under guideline/policies.
• Handle customer technical enquiries.
• Provide helpdesk support, remote network support and server support including system monitoring, mainly working in office.
• Provide application support, conducting user acceptance tests, and prepare technical documentation such as SOP/Manual, etc.

Requirements:

• High Diploma or above in I.T. related discipline, other disciplines with enough I.T. experience/knowledge will be considered.
• At least 2 years’ work experience for IT infrastructure. (VMware; Cloud; Network etc.)
• Holder IT certifications are preferred.
• Willing to work both day shift duties on a roster basis (flexibility offered to work from home or office) after training.
• Self-motivated and Works with minimal supervision
• Good team player, good communication skills and hard-working.
• Customer focused attitude and dedicated to problem resolution.
• Able to work independently and under pressure.
• Fresh graduates/No experience with good potential would also be considered as Assistant Customer Engineer.