Detail

We are now seeking a high caliber candidate to join our expanding family with the following responsibilities:

Job Descriptions:

Lead the CRM team to ensure perfect execution at all level
Design, build, and implement CRM system and tools
CRM initiatives results analysis, including customer value growth, retention and loyalty
To set the KPIs & monitor the CRM performance on all areas
To work close with System vendors for the system development & enhancement
Develop and maintain documentation regarding CRM systems configuration, application workflow, and business rules
To coordinate promotion and daily operation activities
To perform training as needed
To ensure best communication and timely update on website
To handle customer enquiries and complaint

Requirements:

Degree holder in Marketing, Business Administration or related discipline
At least 5-7 years' solid experience with CRM processes and tools, preferably in retail industry for both HK & PRC market
Self-motivated and a creative problem solver
Excellent project management skills
Strong team building and leadership skills with the ability to work with colleagues at all levels
Strong statistical & analytical capabilities is highly preferable
A good team player, self-motivated and able to meet tight deadlines
Fluency in written and spoken Chinese (Cantonese & Mandarin) and English
Proficient computer application skills, e.g. MS applications, Chinese word processing.
Immediate available is an advantage
Candidates with less experience will be considered as Senior CRM Officer

We offer attractive remuneration package to successful candidates.

Interested parties please send your full resume with details of current and expected salary by email to "Apply Now"or by mail to Room 1729, Star House, 3 Salisbury Road, T.S.T., H.K.

All information received will be treated strictly confidential and for employment purpose only.

Tags for this job:

Industry

Retail
Job Function

Marketing & Public Relations>Management

Marketing & Public Relations>Marketing - Communications

Marketing & Public Relations>Marketing - Direct Marketing

Marketing & Public Relations>Others

Sales, CS & Business Development>Retail Sales
Location

Tsim Sha Tsui
Salary

HK$ -
Employment Type

Full Time,Permanent
Benefits

Founded in 1984 by Group Chairman & CEO Dr. Jimmy Tang MH JP, Prince Jewellery & Watch has developed its progressive business expansion with 16 branches in Hong Kong.

With its flagship store located in Prestige Tower in Tsimshatsui, Prince Jewellery & Watch is renowned for carrying many international watch brands, such as Cartier, FRANCK MULLER, Chopard, Omega, Breguet, Longines, Carl F. Bucherer, Parmigiani Fleurier, etc.

Apart from carrying some of the greatest watch brands in the world, Prince also boosts a wide variety of yellow gold, 18K white gold, rose gold, platinum, yellow and pink diamond, and precious stones jewellery collection of exquisite and elegant design.

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