Welcome to Ovolo! We're a surreal collection of boutique hotels across Australia, Hong Kong, & Bali.

We pride ourselves on unique properties enhanced by bespoke design while always keeping the modern traveller in mind. We have a love affair with fashion, art, music, and the environment and this dictates who we are, and why we exist.

Our mission is to share happiness. With bright minds, we aim to create good vibrations that carry far and wide- throughout our hotel lobbies, corridors, bars, restaurants, swimming pools, gyms, conference rooms, and beyond... It’s everywhere you look.

 At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the 'Sea of Boring'. That’s why we’ve ditched the tired old corporate scripts, and empowered our people to speak from the heart. Characters and mavericks, come one, come all, don't by shy, and prepare yourself to experience a world full of wonder.

Now, lets talk about you...

Position Overview:

The Senior Digital Marketing & CRM Executive is responsible for leading Ovolo Group’s digital marketing initiatives and CRM strategies across multiple platforms. The role involves overseeing transactional emails, revenue add-ons, chatbot management, website maintenance, and social media advertising. You will collaborate with internal teams and external agencies to ensure seamless execution of marketing campaigns, focusing on customer engagement, revenue growth, and optimisation of digital touchpoints.

Key Responsibilities:

CRM Manager Responsibilities:

1.Transactional Emails:

• Ensure confirmation, pre-stay, express check-out, and post-stay emails are optimally set up and effectively communicating with guests.
• Collaborate with teams to improve guest experience and provide monthly performance reports.

2. Revenue Add-Ons:

• Oversee the setup and optimisation of website and post-stay add-ons to increase incremental revenue.
• Conduct team training and ensure promotional content aligns with the Ovolo brand.

3. Chatbot Administration:

• Act as the master administrator, managing content and proposing improvements to enhance customer interaction.
• Provide monthly reports on chatbot performance and effectiveness.

4. CRM and Database Acquisition:

• Lead CRM initiatives, including database segmentation, email automation, and audience personalisation.
• Provide monthly reports on CRM performance and explore opportunities for growth.

5. GiveX Portal Management:

• Administer the GiveX Portal, manage user access, and provide detailed reports on sales performance.
• Ensure timely resolution of guest issues and monitor operational calendars.

​Digital Marketing Responsibilities:

• Serve as the primary contact for on-property teams regarding content updates (e.g., images, menus).
• Audit the website for messaging consistency, accuracy, and SEO optimisation.
• Collaborate with internal teams and digital agencies to create landing pages, optimise user experience, and implement UX/UI best practices.
• Build and manage paid social media campaigns on Meta Business Suite, boosting posts as necessary.
• Assist the Brand team with fortnightly content planning across social channels i.e Instagram, Facebook, and LinkedIn.
• Analyse social media data to assess campaign effectiveness and recommend improvements.
• Liaise with digital agencies to set campaign goals, provide directives, and establish success metrics.
• Consolidate go-to-market visuals for post-campaign reporting to be shared with the wider team.
• Analyse campaign performance and provide actionable insights for future campaigns.