Responsibilities:
- To provide and ensure efficient and quality frontline guest services at all time
- To represent management and take charge of situations and make necessary decisions in the absence of the senior management and to bring the outstanding issues to the notice of respective department heads and follow up when it is necessary
- To response to guest comments and complaints relating to service standards and take necessary action to achieve the highest level of guest satisfaction
Requirements:
- High Diploma or above in Hospitality related discipline
- Minimum of 5 years’ relevant hotel Front Office working experience
- Good knowledge of Front Office system
- Excellent problem solving and interpersonal communication skills, highly motivated and team focused
- Strong sense of service excellence and attentive to detail
- Strong analytical skill and can work independently under pressure
- Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
Fringe Benefit:
- 5-day Work Week
- Free Duty Meal
- 12 days Annual Leave
- Birthday Leave
- Marriage Leave
- Full Paid Paternity Leave
- Medical Benefits (Outpatient and Hospitalization)
- Staff Dining Privileges
- Staff Rates on Hotel Guest Room
- External Training Subsidy
- Discretionary Bonus
As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates.
作為關愛員工的僱主，我們提供全面性的員工福利。
Interested parties can apply with full resume and expected salary to Human Resources & Training Department at email via "Apply Now" / Whatsapp 98209222.
應徵者可將履歷連同薪金要求致人力資源及培訓部 / Whatsapp 9820 9222
Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.
