Main Job Areas and Responsibilities
3.1 Main Job Areas
- manage the PCS including servers, storages, load balancers, and sub-systems;
- perform capacity planning for PCS;
- perform regular maintenance and patch management of the PCS;
- research on new functions and features for enhancing service delivery and user experience;
- assist Office Automation (OA) Services support team in handling daily operations;
- troubleshoot system incidents and user support cases;
- provide second-line support to Help Desk in handling PCS related user requests or enquiries;
- assist in Disaster Recovery plans;
- participate in PCS system related projects; technical research and proof-of-concept work; and
- maintain documentations/manuals of systems, such as installation/configuration procedures, technical specifications, operation procedures, disaster recovery procedures, and etc.
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- 3.2 Main responsibilities
- check system healthiness and performance on a daily basis;
- perform system monitoring and tuning, system administration and housekeeping activities;
- conduct patch review and annual patch management exercise;
- perform system upgrade or enhancements;
- troubleshoot system incidents and is responsible for problem diagnostics and escalation to vendors;
- develop system scripts for automation of system operations;
- develop Disaster Recovery procedures and participate in annual BCP drills;
- develop system administrative procedure, operation instructions and other related documentation;
- provide support to other IT teams on daily system administration and testing;
- prepare system usage and performance reports; and
- provide 24x7 on-call standby services and work irregular hours as directed by the HKMA when needed.
3.3 Qualifications and Experiences
3.3.1 The Designated Consultant should possess the following working experience:
Degree in Information Technology or related disciplines;
minimum four years of solid experience in IT industry;
- minimum three years of solid experience in operating systems, and software listed in paragraph 2 of Annex 1; and
- minimum two years of relevant working experience in supporting information systems in financial institutions.
- minimum one year of solid hands-on experience in managing cloud platform.
3.3.2 The Designated Consultants who possess the following qualifications are preferred:
VMware Certified Professional (VCP) on data center virtualization; or
VMware Certified Professional (VCP) on Cloud Management and Automation
- With advantage:
- VMware Certified Professional (VCP) on desktop and mobility
- VMware Certified Professional (VCP) on network virtualization
- Other certificates related to well-known Private/Public cloud providers
ANNEX 1 – SERVICE REQUIREMENTS
1 The entire PCS includes:
- Hypervisor platform
- Virtual Firewall system
- Load balancers and VPN system
- Two-factor authentication system
- Single sign-on system
- DNS system
- Data back-up system
- SRE monitoring system
- 2 Platforms and Products of the PCS:
Hardware
- Cisco servers
- NetApp Storage and Pure Storage
- F5 GTM, LTM, and APN gateways
- Operating Systems
- Windows Server 2016 or later
- Windows 10 or later
- Linux (Red Hat/Ubuntu)
Software
- VMware vSphere ESXi Enterprise 7.0 or later
- VMware vCenter Server 7.0 or later
- VMware Cloud Foundation 4.0 or later
- VMware NSX-T Data Center 3.1 or later
- VMware vRealize Suite 8.0 or later
- VMware Horizon View 7 or later
- Microsoft SQL Server 2016 or later
- I-sprint USO and UAS servers
- Veeam backup
- SRE monitoring (Grafana, Loki, Prometheus)
Interested parties please email a MS Word version resume and expected salary to [email protected] and quote the job reference no.