Main Job Areas and Responsibilities

3.1 Main Job Areas

• manage the PCS including servers, storages, load balancers, and sub-systems;
• perform capacity planning for PCS;
• perform regular maintenance and patch management of the PCS;
• research on new functions and features for enhancing service delivery and user experience;
• assist Office Automation (OA) Services support team in handling daily operations;
• troubleshoot system incidents and user support cases;
• provide second-line support to Help Desk in handling PCS related user requests or enquiries;
• assist in Disaster Recovery plans;
• participate in PCS system related projects; technical research and proof-of-concept work; and
• maintain documentations/manuals of systems, such as installation/configuration procedures, technical specifications, operation procedures, disaster recovery procedures, and etc.
•  
• 3.2 Main responsibilities
• check system healthiness and performance on a daily basis;
• perform system monitoring and tuning, system administration and housekeeping activities;
• conduct patch review and annual patch management exercise;
• perform system upgrade or enhancements;
• troubleshoot system incidents and is responsible for problem diagnostics and escalation to vendors;
• develop system scripts for automation of system operations;
• develop Disaster Recovery procedures and participate in annual BCP drills;
• develop system administrative procedure, operation instructions and other related documentation;
• provide support to other IT teams on daily system administration and testing;
• prepare system usage and performance reports; and
• provide 24x7 on-call standby services and work irregular hours as directed by the HKMA when needed.

3.3 Qualifications and Experiences

3.3.1 The Designated Consultant should possess the following working experience:

Degree in Information Technology or related disciplines;

• minimum four years of solid experience in IT industry;
• minimum three years of solid experience in operating systems, and software listed in paragraph 2 of Annex 1; and
• minimum two years of relevant working experience in supporting information systems in financial institutions.
• minimum one year of solid hands-on experience in managing cloud platform.

3.3.2 The Designated Consultants who possess the following qualifications are preferred:

• Minimum requirement:

VMware Certified Professional (VCP) on data center virtualization; or

VMware Certified Professional (VCP) on Cloud Management and Automation

• With advantage:
• VMware Certified Professional (VCP) on desktop and mobility
• VMware Certified Professional (VCP) on network virtualization
• Other certificates related to well-known Private/Public cloud providers

ANNEX 1 – SERVICE REQUIREMENTS

1 The entire PCS includes:

• Hypervisor platform
• Virtual Firewall system
• Load balancers and VPN system
• Two-factor authentication system
• Single sign-on system
• DNS system
• Data back-up system
• SRE monitoring system
• 2 Platforms and Products of the PCS:

Hardware

• Cisco servers
• NetApp Storage and Pure Storage
• F5 GTM, LTM, and APN gateways
• Operating Systems
• Windows Server 2016 or later
• Windows 10 or later
• Linux (Red Hat/Ubuntu)

Software

• VMware vSphere ESXi Enterprise 7.0 or later
• VMware vCenter Server 7.0 or later
• VMware Cloud Foundation 4.0 or later
• VMware NSX-T Data Center 3.1 or later
• VMware vRealize Suite 8.0 or later
• VMware Horizon View 7 or later
• Microsoft SQL Server 2016 or later
• I-sprint USO and UAS servers
• Veeam backup
• SRE monitoring (Grafana, Loki, Prometheus)

Interested parties please email a MS Word version resume and expected salary to  [email protected] and quote the job reference no.