Detail

Our client is now looking a Technical Account Manager to join their team.

Duties:

Acting as the primary contact for technical inquiries and escalations.
Provide technical advice and guidance on managed services solutions to clients, ensuring these align with their business goals.
Supervise the successful deployment and integration of managed services solutions, collaborating closely with clients and internal teams
Resolve technical issues, coordinate solutions, and guarantee timely problem resolution in line with service level agreements.
Develop account strategies, pinpoint growth opportunities, and work with sales teams to expand services within client accounts.
Provide training sessions for clients on new technologies, best practices, and system updates to boost their comprehension and utilization of managed services.
Produce regular reports on service performance, key metrics, and client satisfaction levels, offering insights for ongoing enhancement.

Qualifications:

A Bachelor's degree in Computer Science, Information Technology, or a related field.
Over 10 years of experience in the IT industry, with at least 5 years in a technical account management capacity within the managed services sector.
Solid experience of IT infrastructure, cloud services, cybersecurity, and networking technologies.
Exceptional communication and interpersonal skills.
IT certifications such as CCIE, MCSE, ITIL are advantageous.
Proficiency in both spoken and written Chinese and English.

Interested parties please email a MS Word version resume and expected salary to [email protected] for further information.