Job Responsibilities:

• Monitor the network infrastructure and identify and troubleshoot network issues.
• Implement solutions to resolve/mitigate network issues.
• Provide 1st tier technical support for network-related issues.
• Collaborate with 2nd tier technical support for issue escalation.
• Engage and develop positive relationships with customers and partners.
• Document updates on network configurations, inventory, changes, and procedures.
• Respond to network-related emergencies.

Job Requirements

• Higher diploma in Computer Science, Information Technology, or a related field.
• Holder of CCNP is an advanatage
• Knowledge of network protocols, routing, and switching.
• Hands-on experience with network monitoring and tools.
• Familiarity with network hardware, such as routers, switches, and firewalls.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.