Key Responsibilities:

• Provide customer support for the APAC region.
• Troubleshoot issues with Cisco, Palo Alto, and HPE Aruba technologies.
• Collaborate with teams and external partners to resolve complex cases.
• Conduct network assessments and implement changes.
• Manage projects for new office setups and VPN configurations.
• Support client onboarding/offboarding for smooth transitions.
• Understand client needs and design tailored network solutions.
• Lead network design strategies and define project scopes.
• Attend weekly client meetings for project updates.

Qualifications:

• Bachelor’s Degree in a related field or equivalent experience.
• At least 5 years of network support experience.
• CCNA/CCNP certification preferred.
• Experience in firewall migration and branch office network management.
• Proficient in network analyzer tools and monitoring solutions.
• Strong skills in designing and implementing network architectures.