Responsibilities

►     Provide excellent and professional customer services at Bank Front Office/Executive Floor.

►     Welcome guests in accordance with company standards and procedures; directing them to company personnel / places appropriately.

►     Handle email correspondences by customer service mail box to ensure timely response will be made to customers

►     Building relationship with key stakeholders and guests.

►     Understand clients' needs and provide personalized solutions.

►     Recognize and attend to special attention guests, such as executives and VIPs.

►     Work closely with the Security team to ensure safety and report any suspicious cases.

►     Support meeting room reservation and facilities check in; 

►     Update digital screen as per client’s request;

►     Housekeeping of meeting room; ensure them in good conditions and hygiene;

►     Co-ordinate with facilities management team for meeting rooms set up, housekeeping and maintenance. 

►     Other duties as assigned by supervisor.

Requirements

►     Secondary educated or above, with at least 1 year relevant experience in banking, property management, hospitality or customer service.

►     Fresh graduates with some part time customer service / front desk operations experience will be considered.

►     Proficiency in Microsoft Office Applications (Outlook, Word, Excel and PowerPoint) and Chinese Word Processing.

►     Work on roster; Able to work on a 10-11 hours shift in between 07:30am to 08:00pm.

►     Require to work on Saturday based on operational need.

►     Pleasant personality with good presentation, communication and interpersonal skills.

►     Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage.

職責

►     在銀行前台和行政樓層提供優質、專業的客戶服務

►     依照公司標準和程序接待客戶，適當地引導至公司負責人員/地點

►     透過客戶服務郵箱處理電子郵件信件，確保及時回覆客戶

►     與重要客人建立良好關係

►     了解客戶需求，提供個人化解決方案

►     識別並接待特選客戶，例如高級主管和貴賓.

►     與保安團隊密切合作，確保安全並報告任何可疑案件

►     支援會議室和設施的預訂服務

►     依客戶要求更新活動螢幕顯示

►     確保會議室清潔及處於良好的衛生狀況

►     與物管團隊協調會議室的設置、管理和維修 

►     主管指派的其他合理職務

要求

►     中學畢業或以上學歷，具備至少1年銀行、物業管理、酒店或客戶服務相關經驗

►     具有一定兼職客服/前台操作經驗的應屆畢業生會被考慮

►     懂 Microsoft Office（Outlook、Word、Excel 和 PowerPoint）和中文打字

►     10至11小時輪班制; 能夠在上午七時半至晚上八時之間輪班工作

►     根據營運需要，需在週六工作。

►     個性開朗，具有良好的表達、溝通和人際交往能力

►     流利中英文對話，懂普通話更佳

Responsibilities

►     Provide excellent and professional customer services at Bank Front Office/Executive Floor.

►     Welcome guests in accordance with company standards and procedures; directing them to company personnel / places appropriately.

►     Handle email correspondences by customer service mail box to ensure timely response will be made to customers

►     Building relationship with key stakeholders and guests.

►     Understand clients' needs and provide personalized solutions.

►     Recognize and attend to special attention guests, such as executives and VIPs.

►     Work closely with the Security team to ensure safety and report any suspicious cases.

►     Support meeting room reservation and facilities check in; 

►     Update digital screen as per client’s request;

►     Housekeeping of meeting room; ensure them in good conditions and hygiene;

►     Co-ordinate with facilities management team for meeting rooms set up, housekeeping and maintenance. 

►     Other duties as assigned by supervisor.

Requirements

►     C, with at least 1 year relevant experience in banking, property management, hospitality or customer service.

►     Fresh graduates with some part time customer service / front desk operations experience will be considered.

►     Proficiency in Microsoft Office Applications (Outlook, Word, Excel and PowerPoint) and Chinese Word Processing.

►     Work on roster; Able to work on a 10-11 hours shift in between 07:30am to 08:00pm.

►     Require to work on Saturday based on operational need.

►     Pleasant personality with good presentation, communication and interpersonal skills.

►     Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage.

職責

►     在銀行前台和行政樓層提供優質、專業的客戶服務

►     依照公司標準和程序接待客戶，適當地引導至公司負責人員/地點

►     透過客戶服務郵箱處理電子郵件信件，確保及時回覆客戶

►     與重要客人建立良好關係

►     了解客戶需求，提供個人化解決方案

►     識別並接待特選客戶，例如高級主管和貴賓.

►     與保安團隊密切合作，確保安全並報告任何可疑案件

►     支援會議室和設施的預訂服務

►     依客戶要求更新活動螢幕顯示

►     確保會議室清潔及處於良好的衛生狀況

►     與物管團隊協調會議室的設置、管理和維修 

►     主管指派的其他合理職務

要求

►     中學畢業或以上學歷，具備至少1年銀行、物業管理、酒店或客戶服務相關經驗

►     具有一定兼職客服/前台操作經驗的應屆畢業生會被考慮

►     懂 Microsoft Office（Outlook、Word、Excel 和 PowerPoint）和中文打字

►     10至11小時輪班制; 能夠在上午七時半至晚上八時之間輪班工作

►     根據營運需要，需在週六工作。

►     個性開朗，具有良好的表達、溝通和人際交往能力

►     流利中英文對話，懂普通話更佳