DNA Recruit Partners is partnering with a Global General Insurance Group. Their business operates in more than 450 cities and is continuously expanding its top-class business globally. Ranked Fortune Global 500. They are now looking for Assistant Manager, Operations Governance and Controls. Dynamic multi-cultural team, MNC working environment with an attractive package. MNC environment and prospective career development immediately available candidate are highly preferred.
Responsibilities:
Support the implementation of offshore governance and controls to ensure quality assurance.
Coordinate incident reporting across Operations.
Deliver management reports in a timely manner.
Lead the Administration Service & Quality team to provide adequate support for Administrative Services.
Supervise daily offshore operations to ensure efficient service delivery to both internal and external customers while fostering teamwork and collaboration with business units.
Offer timely coaching, guidance, and training to the team to facilitate smooth operations and continuous improvement.
Monitor the accuracy and turnaround time in alignment with established service level agreements for regular reporting.
Assist in the management of Standard Operating Procedures (SOPs) and compile or update manuals and workflow documents as necessary.
Collaborate with team members to identify and address any issues or concerns.
Requirements:
Bachelor’s degree in Business Administration, Operations Management, or a related field.
At least 5 years of experience in Operations, with a minimum of 2 years in a supervisory role.
Knowledge of insurance products is preferred.
Strong time management skills with the ability to prioritize tasks effectively.
Mature, independent, self-motivated individual with excellent interpersonal and written communication skills.
Detail-oriented, with a strong focus on accuracy and quality delivery.
Strong analytical and problem-solving abilities.
Ability to collaborate effectively with cross-functional teams.
Proficiency in both written and spoken English and Cantonese.
Skilled in Microsoft Office and other relevant software applications.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Hong Kong?
What's your expected monthly basic salary?
How many years' experience do you have as an assistant operations manager?
Which of the following Microsoft Office products are you experienced with?
All personal information will be used only for recruitment purposes.
