Detail

Duties

Assist the F.O. Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;
Provide and ensure efficient and quality front line guest services at all time.
Respond and resolve guests’ enquiries and complaints;
Handle all emergency situations in accordance with hotel policies and procedures;
Build and maintain a strong and positive relationship with guests and colleagues
Applicants with less experiences in Front Office can be considered as Front Desk Supervisor / Front Desk Agent (Fresh Graduate are considered)

Requirements

Holder of Diploma or above in Hotel Management or equivalent
Minimum 3 years' supervisory experiences in similar capacity
Guest oriented and attentive to guests' needs
Good communications and leadership skills with outgoing personality
Good command in spoken and written English and Chinese

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.

Join Us

If you are interested, please send your CV to Human Resources and Training Department.

Address: 209 – 219 Wanchai Road, Wanchai, Hong Kong

Tel : (852) 2892 3310

Email : via "Apply Now"

The personal data provided in your application will be used for recruitment purpose only and will be treated in accordance to the Personal Data (Privacy) Ordinance.

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Industry

Hotel / Catering
Job Function

Hotel & Hospitality>Customer Service / Hotel Service

Hotel & Hospitality>Front Desk / Office

Hotel & Hospitality>Guest Relations

Hotel & Hospitality>Others
Location

Causeway Bay
Salary

HK$ -
Employment Type

Full Time,Permanent
Benefits

Are you prepare to go beyond the Borders?

In Charterhouse Causeway Bay, we always look for innovative and dynamic people to go beyond borders. As we are a hotel which goes beyond borders in service, we are keen to develop our people in 10 aspects:

Caring - energizes and show our care
Commitment - pledge to service with actions ensuring the effect
Communication - active listening with proactive responses
Create Impression - an impression with a smile will last forever
Engaging - interacting with customer to improve relationship
Innovative - thinking outside the box to improve shills and products
Passion - loving your job that create self-fulfillment
Responsibility - taking the action in exceeding customer expectations
Service Attitude - a learned behavior to make things right from beginning
Teamwork - together we shall be more efficient and productive

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