We are looking for a Customer Service Manager for our client, a financial technology company.

Job Responsibilities

• Manage and respond to inquiries from B2B clients regarding banking products and services.
• Develop and maintain strong relationships with business clients to enhance customer satisfaction.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Monitor and analyze customer feedback to identify areas for improvement.
• Prepare reports on service performance and client feedback for management review.
• Serve as the first point of escalation for customer complaints and inquiries.
• Recognize operational challenges and propose enhancements to improve service quality.
• Ensure compliance with banking regulations and internal policies.
• Achieve the financial goals of the service center.

Job Requirements

• Bachelor’s degree or higher.
• A minimum of 3 years of experience in a bank customer service environment.
• In-depth knowledge of banking practices and principles.
• Outstanding customer service skills, active listening abilities, and strong verbal and written communication skills, along with a professional phone manner.
• Proven track record of exceeding performance targets.
• Customer-oriented with the ability to adapt to various personality types.
• Capable of multitasking, prioritizing tasks, and managing time efficiently.
• Familiarity with CRM systems and best practices.
• Proficient in both English and Chinese.