Detail

We are looking for a Customer Service Manager for our client, a financial technology company.

Job Responsibilities

Manage and respond to inquiries from B2B clients regarding banking products and services.
Develop and maintain strong relationships with business clients to enhance customer satisfaction.
Collaborate with internal teams to resolve client issues and improve service delivery.
Monitor and analyze customer feedback to identify areas for improvement.
Prepare reports on service performance and client feedback for management review.
Serve as the first point of escalation for customer complaints and inquiries.
Recognize operational challenges and propose enhancements to improve service quality.
Ensure compliance with banking regulations and internal policies.
Achieve the financial goals of the service center.

Job Requirements

Bachelor’s degree or higher.
A minimum of 3 years of experience in a bank customer service environment.
In-depth knowledge of banking practices and principles.
Outstanding customer service skills, active listening abilities, and strong verbal and written communication skills, along with a professional phone manner.
Proven track record of exceeding performance targets.
Customer-oriented with the ability to adapt to various personality types.
Capable of multitasking, prioritizing tasks, and managing time efficiently.
Familiarity with CRM systems and best practices.
Proficient in both English and Chinese.