Detail

Responsible

Ensure exceptional service standards are maintained for VIP guests visiting the lounge.
Coordinate and oversee all aspects of the VIP lounge to ensure a luxurious and seamless experience.
Build and maintain strong relationships with VIP guests, addressing their needs and concerns promptly.
Handle guest feedback and complaints professionally, striving to resolve issues to maintain guest satisfaction.
Monitor service quality, cleanliness, and overall ambiance of the lounge to meet VIP expectations.
Conduct regular inspections and audits to ensure compliance with brand standards.

Requirement

Strong understanding of luxury service standards and guest relations.
Proven leadership abilities with the capacity to motivate and manage a diverse team.
Ability to make quick decisions, prioritize tasks, and delegate effectively.
At least 5 years' work experience
Work experience in hospitality industry, upscale restaurants or retail stores is an advantage
A good team player with good interpersonal, problem solving and organizational skills
Independent and able to work under pressure
Proficiency in spoken and written English and Chinese, including Putonghua

Interested parties please send your resume to [email protected]