DNA Recruit Partners Limited
Customer Service [IIQE 1,2| General Insurance|Mon to Fri , 9to6pm |Double Pay ]
01-Nov-2024
Ref:OL02013736
Full Time Quarry Bay
DNA Recruit Partners is partnering with a reputable General Insurance group. Their business operation in more than 450 cities, and is continuously expanding its top class business globally. Ranked Fortune 500, with a diversified portfolio of businesses and they are now looking for a Customer Service Executive. Dynamic multi-cultural team, MNC working environment with attractive package. 
 

Benefit:

Double Pay & Bonus; Birthday leave; Wellness leave; Comprehensive medical

 

Job Duties
  • Identify, evaluate, and provide feedback on issues related to telemarketing and customer service, drawing upon strong knowledge of the general insurance industry.
  • Responsible for overseeing quality assurance and improvement initiatives for the call center.
  • Provide product training and/or quality assurance orientation training to both internal partners and external stakeholders.
  • Monitor and evaluate customer service and telemarketing call activities to ensure compliance with pre-defined quality standards.
  • Compile statistical reports and highlight areas for improvement.
  • Manage day-to-day customer email and correspondence activities.
  • Provide support for other ad hoc tasks assigned by supervisor(s).
Job Duties
  • Preferably holds a diploma or higher in any field of study.
  • Demonstrates strong communication skills in both written and spoken English and Cantonese, with proficiency in Mandarin being an advantage. Chinese typing skills are preferred.
  • Proficient in using MS Word, Excel, and Access, showcasing computer literacy.

 



 

 



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