Our client is a leading Call Center.

Responsibilities

• Manager IT and Facilities Management Strategy on call center business 
• To Support upper management of the company to interface with senior levels of project clients in the region
• Lead a few teams of professionals on various IT functions (i.e. client support, system infrastructure support, application development and support), Facilities Management function, and Information Security function
• Drive pre-sales support with cost effective and technically sound solutions to win new client projects
• Maintain excellence technical service level to elevate project expansion and/or renewal opportunities
• Researches and identifies new and emerging technologies that will enhance the organization's operating efficiency and support enhanced customer services and revenue growth
• Management of the entire Infrastructure, Application and Service Support teams
• IT Financial management for system maintenance and support 
• Project management for strategic projects
• Derive the overall Information Security Strategy including implementation and maintenance
• As escalation point for major incidents

Requirement

• Bachelor degree in IT related disciplines 
• At least 10 years of proven experience in applications development, infrastructure management, information security or technical client services field and with in-depth knowledge in multiple aspects of IT domain such as server, network and voice systems, including 6 years managerial experience in IT discipline
• Strong leadership, client servicing, business acumen, critical /lateral thinking
• Able to use judgement to resolve complex internal and external issues
• Plan strategy and tactics to achieve medium to long term objectives
• Lead team of large workforce or manage multi-discipline and multi-national projects
• Able to write, present and communicate at senior executive level internally and externally 
• Excellent command of spoken and written English, Mandarin and Cantonese
• Having Facility Management related experience will be an advantage
• Having Information Security implementation and maintenance experience will be an advantage