Responsibilities

• Utilize your expertise in ERP System to resolve user inquiries and support tickets from offshore locations(Turkey/Vietnam/BD/Pakistan and etc.) 

• Engage with users via email, Skype, and Helpdesk to provide top-notch assistance

• Gather valuable feedback from users and relay it to the project team for continuous improvement

• Test and demonstrate Odoo's functionalities to ensure smooth operations

• Create comprehensive documentation for support and user training

• Take charge of setting up products, customers, and other essential elements

Requirements

• DSE / Form 5 or above

• Excellent communication skills, both written and verbal, with professional fluency in English

• Empathy, patience, and a logical approach to problem-solving

• Ability to prioritize tasks and handle multiple responsibilities efficiently

• No working experience required for ERP system/ IT Industry

• Previous experience with an ERP system

• Familiarity with Odoo and its functionalities

• Sociable and outgoing personality, fostering positive interactions

• Experience in ticket-based support

• Willingness to continually learn and adapt

• Proficiency in PowerPoint, Excel, and tools for screenshots and screen-clippings

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company