Requirements:

• Holder of Diploma from a Hong Kong tertiary institution with minimum of 3 years’ customer service experience or 

• Secondary Level plus over 10 years’ experience on customer service hotline 

• Fluency in spoken and written Chinese, including Mandarin, and English

• Basic verbal communication in Japanese or Korean is an advantage

• Good Chinese and English writing skills

• Good organizational power and analytical skills

• Proficient in PC and Chinese word processing 

• Candidates with less experience would be considered as Customer Hotline Representative

Responsibilities:

• Handle customers’ enquiries, requests, suggestions and complaints through Hotline and online platform

• Handle escalated customer complaints

• Liaise with other departments on customer’s feedback

• Compile reports and assist the Hotline supervisor team

• Any other ad-hoc duties as assigned

Working Location:

• Shatin