Responsibilities :

• Handle and resolve client's and partner's queries through phone and digital channels ( live chat, email ) in a timely, efficient & professional manner
• Liaise and collaborate with other related business units to resolve customer queries
• Provide cross-department assistance and support as necessary
• Provide daily support to the supervisor and participate in ad hoc projects.

Requirements : 

• Diploma or above with at least 1 years of customer service experience
• Fluency in spoken English and Chinese (including Putonghua) is essential
• Good PC knowledge, especially typing ( Chinese Word Processing )
• Customer service oriented, helpful, independent and with strong initiative
• Attention to detail and good communication skills
• Willing to work on shift