Job Description:

• Manage and handle incoming customer enquiries or complaints including identify customer needs and provide corresponding service and support in a courteous manner through email, WhatsApp, online platforms and phone calls   

• Maintain and Manage customers’ Database

• Assisting in implementation of promotion program of the mother club

• Solve any ad hoc issues and complaints of Hotline 

• Keeping proper documentation of communications with members 

Requirements: 

• HKCEE / HKDSE above with at least 1 year customer services experience

• Good telephone manner, customer service, communication and texting skills

• Fluent in spoken Cantonese and Mandarin 

• PC application including Microsoft office and Chinese Word Processing

• Energetic with a can-do and positive attitude 

• Immediately available is highly preferred 

Schedule & Benefits:

• 5 Days work (Mon – Fri)  

• Bank Holidays

• Medical Insurance 

• Double Pay (Guaranteed)

• Discretionary Performance Bonus 

You are welcome to visit our website at www.oepgroup.com for more information about us.  Interested parties please send your full resume with availability and expected salary at HR Division’s email: [email protected]