Responsibilities:

• Work closely with Sales team to derive business opportunities and design logistics solutions for customers
• Handling customer inquiries, quotation/pricing follow-up timely and responsively
• Follow-up freehand shipments on air & ocean with customers, overseas offices, sales & operations
• Maintain & develop strong relationship with external and internal stakeholders to ensure smooth shipment process with high service quality to customers
• Provide regular reporting and KPIs to management and customers
• Support and handle some key accounts’ daily shipment
• Handle customers complaints with ensure regulatory compliance and appropriate procedures (as per SOPs)
• Additional tasks as required and assigned

Requirements:

• Higher Diploma in logistics management, sales and marketing or equivalent background
• At least 6 years experiences preferably in international freight forwarding with customer service, account service or sales background
• Solid knowledge in both Air & Ocean is a plus
• Customer-oriented with excellent communication & presentation skills
• Mature, positive attitude, high flexibility and self-motivated
• Able to work independent and willing to work overtime
• Proficient in spoken and written English, Chinese with fair Mandarin
• Proficient in MS office applications, Desktop 365