Key Responsibilities:

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers with inquiries related to our products and services.
• Maintain a positive and professional attitude while managing customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with team members to resolve issues efficiently.

Qualifications:

• Proficiency in English and Chinese typing.
• Strong interpersonal skills with a positive attitude.
• Interest in IT and gaming is essential.
• Higher diploma or degree in Technology, IT, or Hotel Management preferred.
• Ability to work independently and as part of a team.

客戶服務夜班專員
工作時間：下午3點至午夜12點

職責：

• 提供高效且專業的客戶服務，解決客戶的查詢和問題。
• 處理客戶反饋，並向管理團隊提供改善建議。
• 協助客戶在IT和遊戲相關問題上提供支持。
• 參加定期培訓，提升自身技能和產品知識。

要求：

• 良好的英語和中文打字能力，能流利溝通。
• 具備積極的服務態度，能有效處理各類客戶需求。
• 對IT和遊戲有濃厚的興趣，能快速學習相關知識。
• 優先考慮擁有技術、資訊科技或酒店管理的高級文憑或學位者。
• 能夠在夜間工作，並適應靈活的工作時間。