We are looking for a Senior Business Operator for our client to join their business operation team.

Job Description

1. Maintain daily operations of the System by conducting retailers registration and administration and working with the retailers to meet the requirements on product content, inventory, services and promotions.
2. Work with the retailers on product / catalogue / content /promotion management and conduct quality checks on product information including texts / images / banners for a consistent look and feel as well as effective listing of the System.
3. Work closely with the Authority’s appointed contractor for ongoing user interface design and the Authority before the products/ promotions go live.
4. Perform setup, configuration and necessary testing on the System to support promotions, campaigns, exceptional cases or new initiatives as instructed by the Authority.
5. Coordinate with retailers, collection points’ operators and logistics partners / service providers on logistics and fulfilment by monitoring the whole process of products from stocked, reserved, ordered, under preparation, ready for collection or delivery, collected or delivered.
6. Conduct price check and monitor inventory level; liaise with the retailers when necessary.
7. Manage orders, returns & exchanges / refunds with the consideration of coupons or reward points according to the policies and processes provided by the Authority and work with logistics partners / retailers to enable pick up for exchanges and refunds.
8. Update collection / delivery status to the System.
9. Prepare reports and perform administrative and operational tasks related to the System from time to time as requested by the Authority.
10. Other task assigned by project manager.

Qualification

1. Diploma / high diploma level or above;
2. Good communication skills to liaise with retailers; and
3. Proficiency in spoken and written Chinese, basic English.