Responsible

• Provide strategic leadership and direction for the Online Banking Centre/Call Centre operations.
• Lead and mentor a team of operations specialists within the Online Banking Centre/Call Centre.
• Ensure high-quality customer service delivery through effective processes and training.
• Identify areas for process improvement within the Online Banking Centre/Call Centre operations.
• Implement quality assurance processes to maintain service standards and compliance.
• Monitor and analyze performance metrics to drive continuous improvement.
• Ensure operational activities adhere to regulatory requirements and internal policies.
• Identify and mitigate operational risks to safeguard customer data and business operations.

Requirement

• Bachelor degree or above, with customer service center capacity management, on-site scheduling experience is preferred
• Extensive experience in operations management within the banking or financial services industry.
• Strong understanding of online banking systems and call centre operations.
• Excellent communication and interpersonal skills for effective collaboration and stakeholder management.
• Proficiency in Cantonese and English is preferred.

Interested parties please send your resume to [email protected]