Responsibilities

• Serve key clients

• Resolve complaints and satisfy customers' needs by providing efficient feedback and the best solutions

• Drive business growth through cost-effective business plans and operational solutions that match the needs of clients

• Explore business opportunities with new clients

• Develop long-term professional connections with current clients and partners to market the company's services. Control the contract renewal procedure

• Handling tenders enquiries for Government Department or corporates.

• Coordinate with suppliers & partners to resolve enquiries or problems reported by clients

• Ensuring our customers receive professional support and service

• To coordinate with other departments to resolve customer needs and 

• monitoring day-today customer activities

• Monitor inventory management

• To lead and supervise the Customer Service team to deliver Calls/Emails/Live Chats services in a timely, efficient and quality manner

• Prepare daily/weekly/monthly operation reports

• Prepare roster schedule to meet operations needs

• Conduct CS training and identify training and refreshment training needs

• Work on any ad hoc duties assigned by management level

Requirements

• Degree, Diploma or equivalent qualifications

• Minimum 3 year’s working experience in at least 3 years solid customer service experience

• Positive person who can turn challenges into opportunities.

• Self-motivated with "can-do" attitude and flexible to work under stress

• Detail oriented and strong sense of responsibility

• Good command of spoken and written Chinese and English and Mandarin

• Immediate available is highly preferred

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company