Reporting to the control engineers of the System Control team, the appointee will be responsible for the provision of trouble call dispatch and general logistic support to System Control operation and work on shift roster. 

Major accountabilities:

• Direct and dispatch round-the-clock, field Emergency Services Team to investigate power system abnormalities and rectify supply interruption promptly and efficiently

• Ensure that each incident / outage reported by customers is properly and timely dispatched to field operation teams and the details of follow up action taken are precisely and accurately recorded in Trouble Calls and Outage Management (TCOM) System, and to compile TCOM performance reports

• Assist Control Engineers in daily control room operations, special projects, and in mobilizing available resources such as test van, mobile generator, and standby engineers to attend power system incidents

• Liaise and coordinate with stakeholders to ensure effective and accurate collection, and prompt dissemination of operational information from / to various parties. Process and compile power system data and provide performance statistics

• Perform remote switching on smart meter for supply connection and disconnection to customers

• Work on shift and at the discretion of Principal Manager to attend ad-hoc duty to support shift team during emergency

• Provide general support in System Control Room

Requirements:

• A minimum of level 2 or above in 5 subjects including English Language in HKDSE or equivalent

• At least three years’ relevant experience preferably associated with operational works

• A recognized and relevant Craft Apprenticeship or satisfactory completion of appropriate CLP training course to skilled level Registered Skilled Worker E305 (Electrical Fitter) or equivalent is preferred

• Basic functionalities of company systems such as TCOM, Distribution Management System (DMS), Supply Point System (SPS) and Geographic Information System (ArcGIS) is preferable

• Proficient in PC applications including MS Outlook, Word, Excel, PowerPoint, etc.

• Mindful and possess good safety awareness

• Self-initiative, independent, customer oriented and able to work under pressure

• Ability to communicate effectively with different levels, both internally and externally

Please apply by clicking the button "Apply" for application on or before 13 December 2024. If selected candidate is currently on fixed term contract, he/she will be offered appointment on 24-month contract. 

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Only shortlisted candidates will be contacted, and applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://www.clpgroup.com/