Detail

Our client, one of the leading IT companies, is looking for high calibers to join their winning team: -

Responsibilities:

Lead and manage IT projects with business divisions and IT teams.
Assist in managing projects end to end, from project progress tracking, requirements review, solution design, testing.
Support the SM/DPE in the establishment of client satisfaction measurements with regard to due services.
Develop detailed project plans and actively track progress
Own the operational Service or Client documentation used within the delivery organization and assume responsibility for its update
Coordinating resources and actions to determine root cause for incident
Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the client and support the SM/DPE in the service status meetings held with the client
Lead project team and communicate with customers to deliver projects within budget and time, and meet quality standards at the end of each sprint
Plan and coordinate teams to expedite technical recovery requirements necessary to correct major infrastructure incidents.

Requirements:

Degree holder in Computer Science, Information Systems or related disciplines.
5+ years of experience in IT service delivery management
Detailed knowledge of the ITIL framework
Experience with service level agreement (SLA) management
Proven track record of problem solving and analytical skills with strong leadership, communication and interpersonal skills.
Solid experience in large scale web application project development and have ability to oversee the whole project SDLC from requirements gathering, analysis, development, UAT and production release
Possesses valid certification of Project Management (e.g. Project Management Professional (PMP), PRINCE2 Practitioner)
Familiarity with ServiceNow

Job Offer: