Client Details:

Our client is a highly reputable developer with a lot of self-owned properties in Hong Kong and China. They are now looking for a customer service officer/ Customer Service Assistant to look after its upcoming handover of a significant residential estate in Hong Kong. 

Responsibilities:

• Perform handover and after sales services
• Assist to manage outsourced helpers to conduct flat-to-flat inspections and handover of newly established residential estates and to provide quality up-keeping services
• Represent the developer to settle the complaints and provide customer service in timely manner
• Coordinate with internal departments in all property management-related matters
• Assist in data analysis, regular reporting and presentation for making improvement recommendation  
• Deal with all enquiry, complaints and requests and take appropriate and necessary follow-up actions

Requirements: 

• Diploma in Property Management / Real Estates/ Hospitality or related disciplines
• Possess at least 1 years of relevant working experience in handover/ customer service from developer
• Proficient in MS Office such as Word, Excel and PowerPoint
• Good command of written and spoken English and Chinese, including Putonghua
• Independent, well-organized and detail-minded with strong communication and interpersonal skills