To assist the budget preparation for the team

To handle customer complaints

To manage the IT Service Level for internal users 

To manage the process of IT Operations

To manage the process of Production Control

To manage the process of Cloud Operations

To manage Incident Management

To manage physical security control of the data centres

To maintain the Disaster Recovery (DR) Plan and conduct the DR drill

To ensure the subordinates to comply with the rules & regulated requirements of governing authorities

To monitor the service quality of IT Operations & Production Control & ensure they have strictly followed the standard operating procedures

To initiate training programs to develop & improve the skills of staff 

To perform any other duties as directed by supervisor 

Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and

Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work 

Degree in Computer Science or equivalent; OR

Preferably over 10 years’ of related IT experience covering the following: 

At least 3 years in managerial position

Solid knowledge and experience in maintaining scalable and mission critical IT infrastructure with network, storage, high availability and resilience

Experience of IT best practices implementation

Solid experience in managing a 7x24 support team

Holder of PMP or ITIL Manager certification is an advantage

Proficient in spoken & written English

Good command in Cantonese, Putonghua is an advantage

- Possesses the necessary professional knowledge and qualifications to perform job duties

- Wins the confidence of others through effective demonstration of expertise in his/her responsible areas and/or delivery of reliable work/service

- Adheres to the staff code of conduct and the professional code of ethics in related business/professional area(s) 

-Possesses the necessary professional knowledge and qualifications to perform job duties

-Wins the confidence of others through effective demonstration of expertise in his/her responsible areas and/or delivery of reliable work/service

-Adheres to the staff code of conduct and the professional code of ethics in related business/professional area(s) 

- Identifies the tasks needed to accomplish the goals and develops plans to deliver the expected results

- Prioritizes the tasks according to their importance and urgency

- Organizes people and tasks in a systematic manner to ensure delivery of results according to the planned timelines

- Manages tasks, people and processes effectively to enhance the quality, efficiency and productivity of the team

- Proactively identifies and removes obstacles that negatively impact team performance

- Motivates team members to contribute their best towards the Bank's goals

- Adopts a systematic approach to identify the key problem issue, analyse the root causes and generate solutions

- Able to creatively generate alternative solutions

- Anticipates the obstacles that may affect the effective implementation of a solution and develops countermeasures accordingly

- Applies effective communication skills to persuade others and facilitate win-win situations

- Builds consensus through give and take

- Good at gaining cooperation from others to obtain information and accomplish goals

- Shows technical proficiency in his/her responsible areas and applies his/her technical knowledge to help troubleshoot problems

- Brings important and up-to-date information relevant to his/her area of expertise to the team

- Understands the products, services and/or processes relevant to his/her job roles

- Applies relevant coaching techniques that matches with the coachee's background and learning styles

- Guides staff members to think through the problems encountered and achieve personal development

- Inspires staff members to look at issues positively and explore own career goals at work

- Acts as a conflict troubleshooter within the department

- Handles conflicts objectively and in a calm manner

- Exhibits diplomacy without sidestepping critical issues

- Understands the importance and various nuances of project planning

- Meets project budgets and timeframes

- Successfully deals with difficult problems that may stall projects