Detail

Responsibilities

Manager IT and Facilities Management Strategy on call center business
To Support upper management of the company to interface with senior levels of project clients in the region
Lead a few teams of professionals on various IT functions (i.e. client support, system infrastructure support, application development and support), Facilities Management function, and Information Security function
Drive pre-sales support with cost effective and technically sound solutions to win new client projects
Maintain excellence technical service level to elevate project expansion and/or renewal opportunities
Researches and identifies new and emerging technologies that will enhance the organization's operating efficiency and support enhanced customer services and revenue growth
Management of the entire Infrastructure, Application and Service Support teams
IT Financial management for system maintenance and support
Project management for strategic projects
Derive the overall Information Security Strategy including implementation and maintenance
As escalation point for major incidents

Requirement

Bachelor degree in IT related disciplines
At least 6 years of proven experience in applications development, infrastructure management, information security or technical client services field and with in-depth knowledge in multiple aspects of IT domain such as server, network and voice systems, including 6 years managerial experience in IT discipline
Strong leadership, client servicing, business acumen, critical /lateral thinking
Able to use judgement to resolve complex internal and external issues
Plan strategy and tactics to achieve medium to long term objectives
Lead team of large workforce or manage multi-discipline and multi-national projects
Able to write, present and communicate at senior executive level internally and externally
Excellent command of spoken and written English, Mandarin and Cantonese
Having Facility Management related experience will be an advantage
Having Information Security implementation and maintenance experience will be an advantage