Responsibilities:

• Follow customer service process effectively and providing top customer services to the international clients
• Work closely with sales team, coordinating projects with procurement and product development departments
• Proactively improve and maintain the highest level of customer satisfaction, responding to customers’ enquiries with accurate and professional information in a timely manner
• Prepare tender submissions, samples, presentations, calculations and quotations
• Proactively develop and manage project plans and provide regular updates to the sales team and the customer service manager
• Issue sales orders, follow up on new orders and monitor forecasts and deliveries through to completion of projects
• Follow up customer payments
• Handle complaints and ensure resolution within expected timings at with the highest level of customer satisfaction

Requirements:

• Degree holder, preferably in Business Administration, Supply Chain or related disciplines
• 3-6 years’ work experience in account management, sales support or merchandising for international trading organizations
• Fresh graduates or 1-2 years of relevant experience will be considered as Junior Customer Service Officer  
• Confident, out-going personality with a strong team-player spirit and excellent interpersonal skills
• Comfortable to work in a fast-paced work environment, well-structured and organized, effective time management skills
• Willing to learn with a strong sense of responsibility
• Detail-oriented, a solution-driven thinker with good interpersonal communication skills 
• Excellent command of written and spoken English, fluency in Cantonese and Mandarin is a MUST
• Proficiency in MS Office including Word, Excel, Chinese Word Processing and PowerPoint