Responsibilities:

• Managing centre operations and overseeing general administrative tasks.

• Managing the Institute’s course schedule to ensure optimal satisfaction for both candidates and trainers.

• Promoting the Institute's services and products to prospective inquiries.

• Handling customer inquiries and complaints is essential.

• Assisting in maintaining and updating the webpage and membership data.

• Supporting the handling of any other ad hoc tasks.

• Providing professional consultation, such as introducing course details and proposing suitable course packages, to prospective customers.

• Being responsible and accountable for the center's performance and operation.

• Monitoring students’ progress and communicating with customers to retain a clear understanding of their needs, as well as to maintain good customer relationships.

• Managing the center’s class schedule to best satisfy students and teachers.

• Handling walk-in inquiries, calls, and customer follow-ups.

• Maintaining the center’s and classrooms’ appearance and completeness to ensure a smooth working and teaching environment.

• Providing assistance to teachers when needed.

• Supervising and training new staff on course details, administrative procedures, etc.

職責:

• 管理中心運營和負責一般行政工作。

• 管理中心的課程安排，以確保學員和導師的滿意度。

• 向潛在客戶推廣機構的服務和產品。

• 處理客戶的查詢和投訴。

• 協助維護和更新網頁和會員數據。

• 支援處理其他臨時任務。

• 為潛在客戶提供專業諮詢，例如介紹課程詳情和建議合適的課程套餐。

• 負責和承擔中心的表現和運營。

• 監察學生的進展，並與客戶溝通以保持對他們需求的清晰理解，同時維持良好的客戶關係。

• 管理中心的課程時間表，以最佳方式滿足學生和教師的需求。

• 處理現場查詢、電話和客戶跟進。

• 維護中心和教室的外觀及完整性，以確保順利的工作和教學環境。

• 在需要時協助教師。

• 監督和培訓新員工有關課程詳情、行政程序等。

Requirements:

• Good interpersonal and communication skills.

• Able to multi-task and work independently.

• Responsible, diligent, polite, disciplined, proactive, and good interpersonal relations.

• Associate degree, higher diploma, or above; Bachelor's degree preferred.

• Experience in the education industry preferred.

• Five years or more of relevant administrative leadership experience.

• Attention to detail, responsibility, good communication and coordination skills.

• Professional vision, leadership ability, communication skills, adaptability, and accountability.

• Experience in sales will be an advantage, preferably in the education industry.

• Able to multi-task and work under pressure.

• Possess a detail-oriented mind with excellent problem-solving skills.

• Good computer literacy with proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Able to communicate effectively in both written and spoken English and Chinese, with fluency in Putonghua being an advantage.

入職要求:

• 良好的人際關係和溝通技巧。

• 能同時處理多項任務並獨立工作。

• 責任感、勤奮、有禮貌、工作有紀律、工作積極、良好的人際關係。

• 副學士、高級文憑或以上，學士學位優先。

• 有課程培訓經驗者優先。

• 五年或以上相關行政領導工作經驗。

• 做事細心、有責任感，有良好的溝通及協調能力。

• 具專業視野、領導能力、溝通能力、應變能力及承擔能力。

• 有銷售經驗者優先，教育行業優先考慮。

• 能同時處理多項任務及在壓力下工作。

• 具備細心的思維和優秀的解決問題能力。

• 熟悉電腦操作，精通Microsoft Office（Word、Excel、PowerPoint）。

• 能有效地用英文和中文進行書面和口頭溝通，流利普通話者優先。