Job Duties:

• Create and process orders in SAP upon receiving from customers via various channels.  Monitor order to invoice flow with 3PL, streamline order management function to ensure order accuracy, confirmation, timely dispatch and acceptance, invoicing and return arrangement.
• Act as first contact window to respond customers’ inquiries.
• Collaborate with other Supply Chain functions and internal stakeholders to ensure on time delivery to customers.
• Maintain high level service excellence and provide professional customer support
• Understand interfaces with customers, customer ordering behavior, company sales and /or service representatives to develop the process to handle variety of pre-sales function across logistics arrangement, loans, exchange, and customer order management to meet service/sales target and quality operation metrics

Job Requirements:

• Diploma or above in related field
• A minimum of 3 years’ relevant experience in customer service field
• Accurate and quick data processing skills
• SAP Experience or similar ERP System required
• Ability to work independently
• Good computer knowledge

Interested parties please email a MS Word version resume and expected salary to [email protected] (cc:  [email protected]) and quote the job reference no.