Responsibility

• Provide technical support via phone and email to address requests and incidents from users.
• Log customer requests into the system, ensure proper tracking, follow up and resolution.
• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues.
• Work with hardware and software vendors to ensure the speedy resolution.
• Provide technical support to special ad hoc projects and events.
• Have the chance to be deployed or seconded to work at customer site.

Requirement

• Diploma or Degree in IT and Telecommunication (Hardware, Software, Security, Cloud Service) or related discipline.
• Strong analytical and problem-solving skill.
• Customer oriented and able to work under pressure.
• Self-motivated, willing to take up challenges and achieve goals.
• Fresh graduate will also be considered as Junior Helpdesk Officer. 

Your Reward

• A chance to learn not only the latest technical skills but also communication skills. 
• Comprehensive training provided. 
• High flyer may enjoy job rotation to take on more responsibility and opportunity. 

We Offer

• Competitive remuneration package including attractive salary plus incentive reward. 
• Comprehensive on-the-job training and career development system. 
• Chance to learn the latest Technology and method in IT including on-premise systems, data centre support and cloud-based solution. 
• Great opportunity to share the successes of the company. 

Please email resume with contact info and expected salary to: [email protected]