Responsibilities
- Fully in charge of all aspects of the IHG One Rewards program;
- Responsible for the IHG One Rewards program KPO including the guest services program and loyalty enrollment;
- Responsible for implementing services quality assurance processes that meet the company’s requirement and brand standards;
- Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure;
- Review arrival lists for all arrivals and VIPs to check room allocations, room inspection, amenities, and special requests;
- Monitoring frequent guest programs and preparing VIP supplies in order to achieve the highest possible guest satisfaction;
- Implement and monitor the loyalty training, update policy and procedure, audit, reporting and any related learning activities;
- Perform related duties and special projects as assigned.
Requirements
- Degree holder in Hospitality Management or related disciplines;
- Minimum 2 years’ relevant supervisory experience in Front Office or Guest Services;
- Good command of both spoken and written English and Chinese.
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
We are equal opportunity employer.
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