Responsibilities

• Manage and maintain self-service user support on basic IT aspects and provide in-house support on all IT aspects including hardware, software, network troubleshooting, and security and AV systems

• Manage local and oversea vendors on IT procurement and maintenance renewal for all IT hardware, systems and services

• Provide first level support, diagnosis and resolve any issues regarding in-house system

• Perform daily help desk functions including service call handling, follow-up actions and coordination

• Assist in various administrative tasks including data entry, system setup, training coordination and audit execution

• Help to develop technical documents and user manuals

• Perform ad-hoc projects as assigned

Requirements

• DSE / Form 5 or above in Computer Science / Information Technology or related disciplines

• Minimum 3 years of relevant experience, preferably gained in sizable organization or MNC

• Good Knowledge of Windows server 2016-2022/O365/Networking/Firewall/Microsoft Exchange Server/SharePoint/Proxy Server/MS office/Windows 10 and experience in ERP & System & Process Automation

• Knowledge and practical experience in Information Technology Infrastructure Library (ITIL) processes

• Strong analytical skills with logical, independent and systematic thinking

• Fast learner with good problem solving skills

• Good interpersonal and communication skills

• Able to work independently with minimal supervision and meet deadline

• Fluent in written & spoken English and Chinese (Cantonese and Putonghua)

• Experience working in international environment

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company