Job responsibilities:

• Support the team to operate managed service solution with incident management, problem management and change management

• Support the team to provide Tier2 technical support for managed service customer

• To liaise with internal department, vendor and customer for deliver managed service

Requirements:

• Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines

• Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.

• Holder of professional certifications such as CCIE, CCNP, is must

• Strong problem solving and analytical skills

• Good customer service and interpersonal skills

• Proficiency in spoken and written in both Chinese and English