Detail

Responsibilities:

Provide Level 1 technical support for hardware, software, and network issues at physical venues (e.g., offices, event spaces).
Troubleshoot and resolve basic IT problems (e.g., Wi-Fi connectivity, printer setup, user account access).
Assist with IT venue setup, including configuring workstations, AV equipment, and basic network devices.
Document and escalate complex issues to Level 2/3 support teams.
Communicate technical solutions clearly in Cantonese and Mandarin (written and spoken).
Support user onboarding/offboarding (e.g., account setup, password resets).

Requirements:

1+ year of experience in Level 1 IT support or helpdesk roles.
Fluency in Cantonese and Mandarin (spoken and written); working English proficiency.
Basic knowledge of Windows/macOS, MS Office, and network troubleshooting.
Familiarity with AV systems, printers, and mobile devices.
Customer-focused attitude with strong communication skills.
Immediately Available is preferred

Industry

Human Resources Management
Job Function

Information Technology>Systems / Technical Support

Information Technology>Technical / Functional Consulting
Location
Salary

Negotiable
Employment Type

Full Time,Contract
Benefits