Job Responsibilities:

The incumbent will be responsible for supervising the daily operation of hotline team to provide quality and timely services to customers, either internal and external from different distribution channel. The incumbent is also expected to assist in various initiatives in alignment with Company’s strategic development for excellent customer experience and operational efficiency.

Job Requirements:

• Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
• 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience
• Customer-service oriented and good interpersonal skills
• Patient, attentive to details with good problem solving and organizing skills
• Positive and attentive to details
• Conversant with MS Word, Excel and Chinese Word Processing
• Proficient in spoken & written English and Chinese