Responsibilities:

• • • Provide professional customer services and handle customers' enquiries

    • Assist in overseeing counter services and back office administration to ensure proper service delivery and processing

    • Check and verify various transactions, clearing and account matters

    • Ensure accurate balances of the counters and the procedural propriety of all transactions

    • Perform administrative duties and act as the secondary custodian of international money orders, traveller checks, gift checks, safe deposit box and other transactional products, including ATM card, credit card, deposits, gold bar/coin, remittance, etc.

    • Monitor service performance of counter service staff and provide appropriate assistance whenever required

• • • At least 5 years of branch operations experience on counter transaction, cash management, account opening, and AML reporting in the banking industry preferably with supervisory experience

    • Passes in HKSI & IIQE licensing examinations would be an advantage

    • Customer-oriented with communication skills

    • Proficient in both spoken and written Cantonese, English and Mandarin