Job Duties:

• Welcome customers in the high-end reception area and arrange check-in and check-out procedures

• Answer calls and provide professional and caring customer service

• Assist in arranging customer appointments and follow-up

• Work in the reception and call center teams to gain comprehensive work experience

• Provide personalized, top-level service experience and create an excellent customer impression

Job Requirements:

• Minimum 3 years’ experience in customer service (retail, hospitality)

• Fluent in English and Mandarin; polished communication and presentation

• Energetic, customer-focused, and thrives in a fast-paced environment