Job Description:

• Manage guest feedback effectively; uphold high service standards and lead the team to exceed guest expectations
• Establish and oversee operational service standards and procedures; develop daily / weekly checklists and handling associated administration
• Conduct regular quality reviews to ensure consistent service delivery
• Cultivate and maintain relationships with the local business/retail/tourism/transportation communities, especially external service providers designated by senior management
• Perform any other duties / special projects as assigned by Management

Requirement:

• Certificate or Diploma in Hospitality or Hotel Management.
• 4 years related working experience with at least 2 year at Supervisory capacity. Strong leadership with firm but fair flair command.
• Good in English, Mandarin, Cantonese
• Shift duty