Detail

Responsibilities:

Be the in-charge of the reception counter and ensure services provided in professional manner
Lead and guide the team to reslove guest special request, turn complaint into complement
Respond to emergency situation, communicate with the management effective and efficiently with solution and recommendation
Build up long term relationship with guest and maximize on day room sales revenue
Handle reports and any other ad hoc duties as assigned

Requirements:

Diploma or above in Hospitality Management or related disciplines
At least 5 years supervisory experience gained from hotel front desk operation
Excellent command of spoken English, Cantonese and Mandarin
Cheerful, proactive and excellent negotiation skills
Less experience will be considered Guest Service Supervisor

Remuneration will be commensurate with qualification and experience.

Interested parties please send your resume with present and expected salary through email by email or Whatsapp us at 5614 3820.

Only short-listed candidates will be contacted for interview. All information of unsuccessful applicants will be destroyed after completion of recruitment process.

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Industry

Hotel / Catering
Job Function

Hotel & Hospitality>Customer Service / Hotel Service

Hotel & Hospitality>Front Desk / Office

Hotel & Hospitality>Guest Relations
Location

Causeway Bay
Salary

HK$ -
Employment Type

Full Time,Permanent
Benefits

Consistent, Comfort and Care

Rosedale Hotel Hong Kong is ideally located in a quiet corner of Causeway Bay, an oasis of tranquility at the edge of great shopping and cultural activities with 299 spacious guest rooms and suites are elegantly and tastefully appointed in a contemporary style. As committed to our business growth and company goals, we are now inviting high calibre and energetic individuals to join our team.

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