Responsibilities

• Manage branch operations, including staffing, resources, and compliance with internal policies and procedures. 

• Provide quality customer service and address customer inquiries and concerns.

• Lead and motivate branch staff, providing training, coaching, and performance management

• Advisory to customers for general banking services and wealth management products including account opening, mortgage, credit card, personal loan and insurance

• Maintain good relationship with both existing and new customers

Requirements

• University degree / Associate degree holders, or HKCEE / HKDSE holders with 3 years experience in  Insurance Agent / Telemarketing / Teller, with exposure in banking an advantage

• IIQE Paper 1, 2, 3 and HKSI 1, 7, 8 is a plus

• Proficiency in both English and Chinese, with fluency in Putonghua an advantage