Responsibilities

• Provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.
• Assist the Senior Branch Operations & Service Manager to:
  • Achieve / exceed the business targets set.
  • Control and administer the daily operations of the Branch / Priority Banking Centre.
  • Ensure that efficient and high quality services are delivered to customers
• Ensure that the highest standard of service is provided to customers at all times.
• Maintain cordial relationship with existing and new customers.
• Handle deposit/withdrawal transactions and provide other banking services at counters.
• Ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
• Post all general ledger entries and ensure the books of the branch are balanced.
• Update customers record to computer system and assist in general filing of bank record at branch.
• Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
• Bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.

Requirements

• Previous customer or teller service experience in banks is preferred
• Knowledge of Anti-money Laundering Policies and Procedures
• Good interpersonal and communication skills with fluency in Chinese and English
• Customer-oriented and self-motivated