Coordinate and manage the end-to-end onboarding process for new agency teams, including orientation, documentation, and training on company policies and regulatory requirements.
Verify agency and individual intermediary licenses in accordance with the Insurance Authority (IA) regulations and ensure all agents are properly registered under the Insurance Ordinance (Cap. 41).
Conduct thorough due diligence on agencies and individuals, including background checks, fit and proper assessments, and validation of qualifications and experience.
Ensure all onboarding documentation is complete, accurate, and compliant with anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) regulations.
Liaise with internal compliance and legal teams to interpret and apply Hong Kong insurance law and regulatory updates relevant to agency onboarding.
Maintain up-to-date records of agency appointments, licensing status, and onboarding progress using company systems and IA e-portals.
Provide training and support to new agency partners on company systems, compliance requirements, and best practices for conducting insurance business in Hong Kong.
Collaborate with IT, HR, and other departments to ensure new agencies have the necessary access, resources, and support to operate effectively.
Continuously review and improve onboarding processes to enhance efficiency, compliance, and the overall experience for agency partners.
Requirements:
Bachelor's degree in Business Administration, Human Resources, Law, or related field.
Minimum 3-5 years of experience in insurance, agency onboarding, compliance, or a related field, preferably within Hong Kong.
In-depth knowledge of Hong Kong insurance law, IA licensing requirements, and regulatory frameworks for insurance intermediaries.
Strong experience with due diligence, AML/KYC/CTF compliance, and regulatory documentation.
Excellent organizational and communication skills, with fluency in English and Cantonese (Mandarin an advantage).
High attention to detail, integrity, and ability to manage confidential information.
Proficiency in using digital onboarding platforms and e-portals (e.g., IA's Insurance Intermediaries Connect).
Ability to work collaboratively across departments and with external stakeholders.
