Customer Services Executive (CS - Branch)

Responsibilities:

• Mange queue and provide customer services in bank hall through efficient and customer-friendly services
• Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
• Assist branch in achieving sales targets through referrals or cross-selling
• Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines

Requirements:

• Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience
• Min 0.5 years full time banking front line experience / Min 1 year full time customer service experience in other industries

Senior Customer Services Officer (CS - Phone Banking)

Responsibilities:

• Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
• Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
• Performs cross-team support in Call Centre to ensure the provision of premium phone banking services
• Handles customer complaints properly and performs necessary investigation
• Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
• Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

Requirements:

• Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered.
• Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must.
• Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
• Willing to work shift hours
• Strong customer service and sales orientation, with good communication and problem solving skills
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Good knowledge of application software including English and Chinese typewriting
• (Candidates with less experience will be considered as Customer Service Officer)

Teller / Senior Teller (Branch)

Responsibilities:

• Provide quality customer services through counter transactions
• Establish and cultivate relationship with customers and identify opportunities for cross-selling bank products and services

Requirements:

• Secondary education or above
• Min 0.5 years of Teller experience
• Detail conscious with strong customer service sense and communication skills
• Good command of spoken and written English and Chinese, including Putonghua

Existing teller with more experience will be consider for Senior Teller / Checker / Assistant Branch Manager

Your Home address will be higher consider for the working branch. We will try to match the closer opportunities as possible.

This entry level position provides ample promotion opportunities to branch service, sales, back office and other banking positions.