Job Responsibilities:

• • Offer technical advice to customers to troubleshoot and fix technical problems of IT systems covering servers, storage, virtualized platforms, HCIs, backup & recovery, network solutions, Windows and Linux systems, and popular system management tools.
  • Take care customers' problems effectively and efficiently to help customers restore their IT services in a timely manner.
  • Efficient communication and coordination with customers and vendors to resolve complex technical problems for quick resolution.
  • Coach a team of support engineers to provide high-quality support to our customers, ensuring meeting committed SLAs.
  • Manage and ensure proper closure of support cases following ISO20000 guidelines.
  • Chart the technical development of team members to meet new needs in IT solutions.
  • Provide support in presales activities including solution presentation, proposal composition, and demonstration.

Job Requirements:

• Degree in IT or relevant qualifications.
  • 6 years of IT experience in Customer Service & Support with at least 2 years in a supervisory role.
  • Experience in Server Virtualization platforms (e.g., VMware), Storage Systems (e.g., NetApp), backup & restore solutions, Windows Server, Linux, networking products, and popular system management tools.
  • Excellent communication and interpersonal skills.
  • Experience in supporting Government customers with their IT systems is a definite advantage.

Attractive salary and benefits, including shift allowances, are offered to qualified candidates.